COVID-19

COVID-19: What you should know

At the Region of Waterloo International Airport the safety and health of our passengers and employees remains our top priority. We continue to work closely with the Public Health Agency of Canada and Region of Waterloo Public Health to monitor COVID-19 and implement protective health measures.

Canadian airports follow direction provided by the Public Health Agency of Canada and Transport Canada:

Public Health Agency of Canada is the lead federal agency responsible for health-related screening at Canadian ports of entry.
Transport Canada is responsible for transportation policies and programs to keep planes, people and airports safe and secure.

Enhanced measures were implemented in Canadian airports on January 22, 2020 and continue to be expanded and updated as the health response to COVID-19 evolves.

What we are doing

Encouraging meeters and greeters to remain outside the air terminal building
Requiring the wearing of face coverings in all areas of the terminal at all times in accordance with Transport Canada and Regional By-law 20-035
Increasing cleaning across all high-touch areas
Enhancing cleaning of washrooms
Providing additional hand sanitizer throughout the airport
Installing Plexiglass barriers at service counters
Displaying clear physical distancing and mask requirement signage

Transport Canada mandatory passenger health measures

Temperature check - required at boarding (taken without contact)
Face covering - required on entry, you must bring your own mask to wear on your journey
Health check - required before you can board an aircraft

WestJet

WestJet have enhanced cleaning and added new policies for boarding, face masks and service on board to keep you safe as you travel. What WestJet want you to know before you go. To limit contact with surfaces, we encourage travellers to download the WestJet App and check in on your mobile device.

Download the WestJet App

Flight details may change, please use your WestJet flight number to check your flight status online before heading to the airport. Call centre volumes remain high: Please call only if your travel is within 72 hours.

Additional Resources

Contact(s)