COVID-19: What you should know

At the Region of Waterloo International Airport the safety and health of our passengers and employees remains our top priority. We continue to work closely with the Public Health Agency of Canada and Region of Waterloo Public Health to monitor COVID-19 and implement protective health measures.

Canadian airports follow direction provided by the Public Health Agency of Canada and Transport Canada:

  • Public Health Agency of Canada is the lead federal agency responsible for health-related screening at Canadian ports of entry.
  • Transport Canada is responsible for transportation policies and programs to keep planes, people and airports safe and secure.

Enhanced measures were implemented in Canadian airports on January 22, 2020 and continue to be expanded and updated as the health response to COVID-19 evolves.

What we are doing

  • Encouraging meeters and greeters to remain outside the air terminal building 
  • Requiring the wearing of face coverings in all areas of the terminal building at all times in accordance with Transport Canada and Regional By-law 20-035
  • Increasing cleaning across all high-touch areas and washrooms
  • Providing hand sanitizer and disinfectant wipe stations in key areas
  • Displaying physical distancing and mask requirement signage
  • Plexiglass barriers have been installed on check-in and customer service counters

Transport Canada mandatory passenger health measures

  • Temperature check - required at boarding (taken without contact) 
  • Face covering - required on entry, you must bring your own approved mask to wear on your journey
    Please note - Face shields without proper mask, masks with exhalation valves, neck gaiters and bandanas are not permitted as face coverings. 
  • Official medical note required - guests unable to wear a face covering due to a medical condition, must present an official medical note from a physician certifying this exception to be permitted to fly


WestJet have enhanced cleaning and added new policies for boardingface masks, medical note requirements and service on board to keep you safe as you travel. What WestJet want you to know before you go.  To limit contact with surfaces, we encourage travellers to download the WestJet App and check in on your mobile device.

Download the WestJet App 
Google Play  App Store

Flight details may change, please use your WestJet flight number to check your flight status online before heading to the airport. Call centre volumes remain high: Please call only if your travel is within 72 hours. 

Additional Resources